PROJECT CONSULTING – Custom Strategy Roadmaps
Need help clarifying your vision or finding a path toward making it a reality? Let’s find an approach that gets results and works for you.

EXECUTIVE COACHING & STRATEGY ADVISOR
Just need an hour or two to work through an issue with a new perspective, or ideate on solutions? We are available hourly for advising, coaching or brainstorming after a free initial consultation.

FRACTIONAL CHIEF EXPERIENCE OFFICER

Kristin Colier is available on monthly retainer as a project strategist or fractional CXO. Let us help you get your team aligned on your brand and experience goals and an inspired vision. A part-time strategist or CXO may be the perfect solution to get your business to the next level. Let’s talk.

What is a Fractional CXO?

A Fractional CXO is an executive serving businesses by leading customer experience strategy, employee experience initiatives, cultural and digital transformation, building CX teams and guiding projects. Businesses use Fractional CXO services because they do not need a full-time CXO but still require expert strategy and leadership.

Businesses enjoy the flexibility that a Fractional CXO provides. Often, it makes sense to bring in a fractional chief experience officer as opposed to a full-time CXO. This can be for financial reasons, as a typical full-time CXO salary can cost more than $200,000 per year. Or because the work needed to be done by the CXO does not require a full-time position.

Fractional CXO Responsibilities:

  • Creating clarity about an experience vision for your business, how you will measure success, and an accurate understanding of where you are now.
  • Developing an overall experience strategy for both the short-term and long-term impact and results. 
  • Deciding which strategies and tools are best for your business, such as Design Thinking, Journey Maps, Personas, User Testing and Prototyping, among others.
  • Creating stakeholder alignment across all facets of the organization from leadership, implementation teams and customer-facing employees.
  • Leading the CX / UX teams and inspiring team members.
  • Exploring the Employee Experience to facilitate inspired thinking and to reach goals effectively and sustainably.
  • Creating adaptable, repeatable processes to streamline execution and facilitate growth.